We are recruiting a Covid-19 Contact Tracer to join Lacuna Health Services. This position will be a work from home position that can be located anywhere in the continental United States. Equipment is provided.
We are looking for part-time employees able to work around 24 hours per week, throughout the week, Monday-Sunday.
The Lacuna Health Contact Tracer is responsibly for accurately and efficiently completing calls to individuals who has been identified as being in close contact with patients who have tested positive to COVID-19 to advise them on self-quarantine and provide additional resources as well as direction for testing.
Conduct outbound calls to individuals COVID-19+ patients may have been in contact with while maintaining confidentiality of patient data
Maintain accurate and up to date information in the documentation system
Provide education, testing and self-quarantine information to individuals as well as risk to others not exposed
Follow call scripts for all outbound calls to maintain adherence to client needs/specifications
Ability to utilize and maneuver several different software systems to resolve customer inquiries
Provide additional resources and education to patients
Meet specified goals and objectives as assigned by management on a regular basis
Provide exceptional customer service to all patients
Maintain confidentiality of patient information at all times
Escalate any problems that may arise
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
Maintain awareness of and actively participate in the Corporate Compliance Program
Proficient user knowledge of Windows Office programs and the ability to learn specialized computer applications that are specific to handling job requirements
Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis. Excellent organizational skills and documentation orientation.
Ability to work independently. Must be self-motivated and goal oriented.
Ability to communicate effectively, both orally and in writing.
Positive attitude and ability to work well with others
Proficient with Microsoft Office applications and ability to learn new software applications
Excellent communication skills
Ability to provide calm and professional communications with customers
Professional, articulate voice
Understand and adhere to all HIPAA and PHI privacy laws
Enjoy working in a fast-paced environment while maintaining a professional attitude
Associate’s Degree in a healthcare related field. Bachelor’s Degree preferred.
Must have a valid driver’s license.
3+ years experience in a sales/marketing position,admissions office, or with a heavy emphasis on customer service.
Bi-lingual skills highly desired, especially Spanish, Nepali, and Kinyarwanda.
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