Customer Service Specialist at Apple

  • Remote Customer Service
  • Full Time
  • 6 months ago
  • USA
  • Job Qualifications Bachelor
  • Number of vacancies 1 opening
  • Job experience 2 year
  • Job level Executive

Job Description

Customer Service Specialist

  • Austin, Texas, United States or Remote
  • Support and Service
  • Weekly Hours: 40
  • Role Number:200171142
  • Home Office: Yes

About:

  • At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives.
  • We believe each customer interaction is an opportunity to delight, engage, and inspire.
  • As a Customer Service Specialist, you will provide premium, end-to-end services for Apple customers, across telephone, email and/or chat.
  • You and your fellow team members will be responsible for ensuring that Apple customers receive the best possible service.
  • Do you bring awesome energy and a great attitude to your everyday interactions with your customers and team members?
  • We aim to go above and beyond ‘customer service’ to surprise and delight Apple customers.
  • This position can be located on-site at the Apple campus in Austin, Texas or at home from any city across the US that has available internet infrastructure.
  • You do not need to live in the city this is posted in to be considered.

Key Qualifications

  • Excellent written and verbal language skills in English (required)
  • Demonstrates a passion for outstanding customer focus
  • 2-3 years of excelling in a sales, customer service, or support role – with the majority of experience in a customer-facing role
  • Adept at navigating ambiguous customer situations
  • Routinely demonstrates listening skills and is attentive to customer needs
  • Skilled at customer engagement
  • Maintains composure across a variety of customer and peer interactions
  • Embodies approachability with peers and customers alike
  • Delivered consistent results in previous roles
  • Ability to multi-task and navigate multiple, different work streams and tools
  • Ability to work independently with limited supervision
  • Exhibits patience during complex customer issues
  • Willingness and ability to appear on live video with co-workers
  • Willing and able to work a schedule from 6:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.

Description

  • As Customer Service Specialists, we will provide extraordinary phone support to Apple customers.
  • Routine customer interactions include order status questions or changes to previously placed orders.
  • We are able to translate tech-speak, billing, shipping, and eCommerce jargon into every day, understandable terms.
  • We will also need to use multiple sources of information to stay current on product features, technology changes and events that affect customers.
  • This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed. This is an At-Home position.

Education & Experience

  • Bachelor’s degree or equivalent work experience.

Additional Requirements

  • Is being an At-Home Service Specialist a great fit for you? Consider the following questions:
  • Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
  • Do you have a private workspace with a desk and chair? Does this workspace allow for the proper installation of your technical equipment?
  • Do you have, or are you able to get, an analog or digital phone line that can be dedicated to business calls? (monthly allowance provided by Apple)
  • Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream? (monthly allowance provided by Apple)
  • Are you a self-starter who is comfortable in an environment remote from co-workers and managers?
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