Customer Success Manager at PageDNA

  • Remote Customer Service
  • Full Time
  • 4 months ago
  • USA
  • Number of vacancies 1 opening
  • Job level Manager

Job Description

Customer Success Manager

The Customer Success Manager is responsible for successfully managing long-term relationships with key clients, ensuring their success with PageDNA.

Reports to: Director of Customer Success

Requirements, Work Hours and Location

This is a full-time salaried position and is open to citizens and resident aliens of the United States who can pass a background check we cannot sponsor work visas at this time. You can be located anywhere in the US provided you have a quiet home office with internet access. PageDNA has a generous PTO and paid Holiday plan, along with benefits for primary and dependents.

Responsibilities

  • Manage the relationship with existing clients by providing technical support via phone, email or ticketing system
  • Work directly with partner and customer teams to manage integration projects
  • Identify opportunities for expansion within existing accounts
  • Identify and escalate at risk accounts
  • Manage and perform technical maintenance tasks
  • Write bug reports utilizing defined format, including reproduction steps
  • Perform all duties in accordance with established procedures
  • Participate in continuous improvement of Customer Success policies, procedures, and tools
  • Complete other tasks as directed
  • Create, maintain and improve departmental policies and procedures
  • Maintain a working knowledge of current industry trends, techniques and tools
  • Conduct customer training sessions after becoming familiarized with our platform

Requirements

  • Proven working experience in the information technology sector
  • Solid technical background with understanding of software development and web technologies
  • Ability to understand technical requirements and specifications
  • Excellent client-facing and internal communication skills
  • Solid organizational skills including attention to detail
  • Ability to effectively manage multiple tasks with competing priorities

Not Required, but Helpful

  • Printing Industry Experience
  • Working knowledge of Adobe InDesign, Illustrator, Photoshop
  • SaaS, eCommerce and/or Web to Print Technology Experience
  • Experience with Salesforce / Service Cloud
  • Microsoft Office and Google Apps Experience
  • PMP / PRINCE II certification
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