WordPress Support Specialist at Brainstorm Force

  • Remote Customer Service
  • Full Time
  • 5 months ago
  • USA ,Australia ,International ,UK ,Canada ,Europe
  • Shift Flexible
  • Number of vacancies 1 opening
  • Job level Executive

Job Description

Brainstorm Force Astra Jobs

Employment type: Full-time

We’re looking for a kind, supportive, and all-around friendly people to join our growing support team!

You love helping make the technical, non-technical, and are a wizard at debugging difficult issues.

You’re proactive, not reactive. A self-starter and a great dude or dudette.

Responsibilities

  • Respond to support questions about the Astra theme and our other products.
  • Answer questions in our help desk software HelpScout.
  • Write detailed bug reports with replication steps for our developers to fix.
  • Write new documentation and update existing articles as needed.

Who we are?

Brainstorm Force is a team of passionate, creative individuals. From support, developers, marketers, content specialists, quality assurance, and more!

Initially starting as a web design agency, we realized that there had to be a better way to build clients’ websites faster.

So we pivoted to product and haven’t looked back. Our theme Astra is one of the most popular themes for WordPress, powering over 900,000+ websites, and gaining a new install almost every minute.

Your support skills will make customers smile, feel understood, and ultimately you’ll resolve their issues in a timely, positive manner. You’ll be making a difference to thousands of peoples a year through your knowledge and experience in WordPress.

What are we looking for?

You’re an empathic person. In general, people write in to support because they are frustrated, as a support person, it’s your job to understand what they’re saying, listen to their concerns, and address them with empathy.

You want to make a difference. We have hundreds of customers write in to us on a daily basis. As part of the support team, you’ll be making a real difference to real people.

Someone who can make the technical, non-technical. In support, it’s often the case where you need to explain a technical concept to someone who isn’t technical at all, explaining this in a non-patronizing way, in easy to follow plain English isn’t easy! But that’s what we need.

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